Telecommunicator Team of the Year Award

The Telecommunicator Team of the Year Award is presented to a group of three or more telecommunicators in recognition of the exemplary handling of a specific emergency situation or 9-1-1 call for emergency assistance.

Eligibility:

Nominees must have been employed in the applicable category by a public safety agency between January 1st and December 31st of the year in which they are being nominated.

Persons submitting a nomination or being nominated must be: residents of the United States or its Territories or members of the Texas Chapter of APCO as contained in APCO Policy Manual Article XIII, Section 13.1.

Nominations for a calendar year will be accepted until January 31st of the following year.

Example: Nominees for 2025 awards will be accepted through January 31, 2026

Qualities:

Functions as a front-line dispatcher or call taker for police, fire, and/or EMS agencies.
Operates telecommunications equipment to receive emergency and non-emergency phone calls.
Assesses situations from callers and ascertains pertinent information for dispatching of a call.
Operates radio equipment to dispatch first responder units, receives radio traffic from first responders, and monitors emergency and support radio frequencies.
Excels in decision-making in critical situations and multitasking skills.
Operates computer equipment to assist both officers and citizens with the retrieval of information.
Practices and nurtures a teamwork environment in the communications center.

1st Nominee's First Name

1st Nominee's Last Name

1st Nominee's Agency Name

1st Nominee's Job Title

Multi-line address

Country/Region

Address

City

Zip / Postal code

Agency Phone Number

1st Nominee's Email

2nd Nominee's Full Name

2nd Nominee's Agency Name

2nd Nominee's Job Title

Multi-line address

Country/Region

Address

City

Zip / Postal code

2nd Nominee's Phone Number

2nd Nominee's Email

Additional Team Member's Full Name

Additional Nominee's Agency Name

Additional Nominee's Job Title

Multi-line address

Country/Region

Address

City

Zip / Postal code

Additional Nominee's Phone Number

Additional Nominee's Email

Additional Team Member's Full Name

Additional Nominee's Agency Name

Additional Nominee's Job Title

Multi-line address

Country/Region

Address

City

Zip / Postal code

Additional Nominee's Phone Number

Additional Nominee's Email

Nominator's Name

Nominator's Agency Name

Nominator's Job Title

Multi-line address

Country/Region

Address

City

Zip / Postal code

Agency Phone Number

Nominator's Email

Describe the nominees' public safety communications agency. Please include staffing levels, size, and discipline (Law, Fire, EMS, PSAP only, etc.).

Describe the nominees' daily duties and responsibilities.

How long have the nominees been at this job and any previous public safety communications positions?

Describe how the nominees function as a team.

Provide an example of how the nominees go above and beyond what may be required in this position.

Describe the nominees’ personal and professional interaction via radio and telephone with departments within the agency and with co-workers.

Describe the nominees’ overall performance as a team throughout the year.

Explain how this group of nominees exemplifies the customer service skills that often define how the public and public safety agencies perceive their service.

In one page or less, describe why the candidate should receive the Texas APCO Telecommunicator Team of the Year Award.

List the names of any additional team members not listed above.

Please upload a photo of the nominee to be used at the awards gala should they be chosen as the winner.